SMS overage policy

What happens when you go over your SMS cap, and what overages cost.

We don't shut you off

If you hit your monthly SMS cap mid-cycle, TapText keeps working. Auto-replies still fire. Your inbox still sends. We bill the overage at month end.

This is the opposite of how most SMS-based tools work. They pause sending the moment you hit the cap. We think that's hostile. You're running a business, not playing a game.

What overages cost

Overage SMS are billed at our standard per-SMS rate, which tracks the underlying SMS carrier cost plus a small operations margin. The current rate is published on the pricing page and updated when carrier wholesale rates change.

Note. We don't mark overages up to make money. We don't want you on overages, we want you on the right plan. If you're over for two cycles in a row, upgrade. See Upgrading or downgrading your plan.

Where you'll see the overage

Dashboard, Reports, SMS usage shows current cycle usage live. Once you go past 100%, the bar turns amber and a banner shows the projected overage cost based on usage rate.

The actual overage charge appears on your next invoice as a separate line.

Missed-call event overages

Build and Boost include 50 / 100 missed-call events. If you exceed those, additional missed-call events charge:

1 outbound SMS at the overage rate (for the text-back)
1 missed-call event handling fee (small, published on pricing page)

Hard limit

There's no hard limit on overages, but if your usage exceeds 200% of your plan's cap, support will reach out to suggest an upgrade. You're paying more on overages than you would by moving up a tier.

Disputing an overage

If something looks wrong, email hello@taptext.com.au with your invoice number. Common cases we waive:

An auto-reply firing in a runaway loop because of a misconfigured webhook
A team member hitting "send" 50 times due to a UI issue we caused
A demo or test campaign you weren't aware would count

We don't waive overages from regular usage just because they were unexpected.