Common questions and support documentation

• Cancelling your subscription.
• Reading your invoice
• GST and Australian tax information.
• Refund policy
• SMS overage policy
• Switching to annual - pay 10 get 12.
• Understanding your plan and SMS caps.
• Updating your payment method.

• Choosing the right plan.
• Creating your TapText account.
• Customising the widget appearance.
• Going live - your first 7 days
• Installing the widget on your website.
• Setting your business hours.
• Testing the widget before going live.
• What is TapText.
• Writing your first auto reply

• Installing on Shopify.
• Installing on Wix.
• Installing on Squarespace.
• Installing on WordPress.
• Installing via Google Tag Manager.

• Auto-reply isn't firing.
• Card was charged but I cant log in.
• Customer says they didn't get a reply.
• Number provisioning failed at signup.
• SMS isn't being delivered.
• Widget isn't showing on my site.

• Exportin your data.
• Tagging conversations
• Adding team members.
• Auto-replies and templates.
• Forwarding to your personal mobile.
• Reports and analytics.
• Pausing your account.
• Saved replies.
• STOP and opt-out behaviour.
• The inbox how messages flow.

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