Widget isn't showing on my site.

Diagnose and fix the most common reason the TapText widget doesn't appear after install.

The 30-second checklist

Open in incognito. Browser cache is the most common reason a "missing" widget actually loaded. Hit the page in a private window with no cache.
Wait 5 seconds. The widget loads asynchronously to keep your page fast. It's normal for it to appear a beat after the rest of the page.
Check the bottom-right corner. Default position. Hidden in your view if you've got another sticky button (chat, cookie banner) overlapping.
Disable browser extensions. Ad blockers and privacy extensions sometimes block widget loaders. Try with extensions off.

If it's still not showing

1. Confirm the snippet is on the page

Right-click your site, choose View page source (or press Ctrl+U / Cmd+Option+U ). Press Ctrl+F and search for taptext .

If you don't see widget.taptext.com.au in the source, the snippet isn't installed. Re-do the install per Installing the widget on your website.

2. Confirm the snippet is in the right spot

The snippet must be inside the <body> tag, ideally just before the closing </body> . If it's in the <head> , it'll often still work, but some browsers block scripts there. Move it to the body.

3. Confirm your account ID is correct

The snippet has a data-tt-id attribute. The value should match the account ID shown in your TapText dashboard at Settings, Install. If they don't match, the loader can't authenticate and silently fails.

4. Check the browser console

Open the browser developer tools (F12 on Windows, Cmd+Option+I on Mac). Go to the Console tab. Look for errors mentioning taptext or widget.taptext.com.au .

Common errors:

"Failed to fetch" usually means an ad blocker or firewall is blocking the script. Disable extensions and try again.
"Mixed content" means your site is on HTTPS but something is trying to load over HTTP. Confirm your site URL has SSL configured.
"Account not found" means the data-tt-id is wrong. Re-copy it from the dashboard.

5. Clear caching layers

If you have any of:

Cloudflare
A WordPress caching plugin (WP Rocket, W3 Total Cache, LiteSpeed Cache)
Shopify's built-in CDN

Purge the cache after adding the snippet. Cached pages won't have the new script.

6. Confirm Hide on URLs isn't hiding the page

In TapText, go to Settings, Appearance, Hide on URLs. Check whether the URL you're testing is on that list.

Still stuck

Email hello@taptext.com.au with:

Your site URL
A screenshot of the View Source showing where you put the snippet (or a screenshot if you can't find it)
Any browser console errors

We usually respond within a business day.