Card was charged but I cant log in.

You see a TapText charge on your card but the dashboard won't let you in. Walk through the recovery options.

The most common cause: wrong email

TapText accounts are tied to an email address, not a card. If the email you're typing isn't the one you signed up with, the dashboard won't recognise you.

Find the right email

Look at the receipt email from TapText (subject usually starts with "Tax invoice"). The address it was sent to is your account email. Try logging in with that.

Also check:

Inboxes you don't normally check (a backup email, an old work address)
Spam or promotions folders
An assistant or partner's inbox if they signed up on your behalf

Try password reset

If you remember the email but not the password, go to taptext.com.au, click Log in, then Forgot password. Type your email. We send a reset link if the account exists.

If you don't get a reset email within 5 minutes, the email you typed isn't on file. Try a different one.

If you've tried every email

The charge on your card has the email visible in the line item description on most cards. Specifically, if you check the card statement on your bank's website (not the printed statement), you'll often see "TAPTEXT - your-email@example.com". That's your account email.

If your bank's statement doesn't include this, contact us with the card details below.

Email support with proof of charge

Send an email to hello@taptext.com.au with:

Last 4 digits of the card that was charged
Charge date and amount
The email address you think you used (or all the ones you've tried)
Your business name if you remember entering one

Note. Do not include the full card number, expiry, CVV, or any other sensitive card details. Last 4 digits is enough for us to find the account.

We respond within one business day. We'll confirm the account email and either reset access or refund if the charge wasn't yours.

If you don't recognise the charge at all

If you didn't sign up for TapText and the charge is unexpected, it might be:

An employee or contractor signed up for TapText on the business card without telling you. Ask around.
A typo on someone else's card. Rare, but possible if a digit was off when someone else signed up.
Card fraud. Treat it like any other suspicious charge: contact your bank, dispute the charge, and email us so we can investigate from our side.