Saved replies.

Save your most-used responses so you can fire them off in two taps from the inbox.

What they are

If you find yourself typing the same response over and over ("We're booked til Friday, can do Monday at 10am, suit you?"), save it as a saved reply. Next time, you pick it from a list and send it.

Saved replies work the same as typed replies: they go out as SMS to the visitor, count towards your monthly outbound SMS cap, and appear in the conversation thread.

Creating a saved reply

Two ways:

From Settings

1. Go to Settings, Saved replies.
2. Click + New saved reply.
3. Give it a short label (this is what you'll see in the picker, not what gets sent).
4. Type the actual message in the body field.
5. Save.

From the inbox

1. Open a conversation.
2. Type a reply.
3. Click the three-dot menu and choose Save as reply.
4. Give it a label, save.

The next time you reply, that saved reply is in the picker.

Using a saved reply

In the inbox reply box, click the Saved replies icon (looks like a small bookmark). Pick the one you want. The message drops into the reply box. Send it as-is, or edit it first.

Using variables in saved replies

Saved replies support the same variables as auto-replies:

• {{first_name}}  the visitor's name
• {{business_name}}  your business name

Example saved reply labelled "First quote follow-up":

"Hey {{first_name}}, sent through that quote 2 days ago. Want me to walk you through any of it? Happy to chop a few bucks off if you're keen."

Patterns worth saving

• Booking confirmation. "Locked you in for [time/day]. I'll text on the day to confirm I'm on the way."
• Quote follow-up. "Following up on that quote, anything I can clarify?"
• Pricing question. "Standard call-out is $X plus parts. Can give you a firm number once I've had a look. When suits for me to come around?"
• Polite no. "Thanks for reaching out, but that's outside what we cover. [Other business] does that kind of work, might be worth a try."
• Asking for a review. "If you've got 30 seconds, would mean a lot if you left a quick Google review: [your review link]. Cheers!"

Editing or deleting

Settings, Saved replies. Click any saved reply to edit. The trash icon deletes (and the deletion is permanent, no recover).

Why not just auto-respond to everything

It's tempting to set up an auto-reply for every possible question. Don't. The reason TapText works is that customers know a real person is replying. The moment you sound robotic, they tune out and ring a competitor.

Saved replies are a shortcut for things you'd write yourself anyway. They're not a replacement for paying attention.