Number provisioning failed at signup.
You finished signup but didn't get an AU number, or the dashboard says provisioning failed. Walk through the fix.
What "provisioning" means
When you sign up, TapText reserves a fresh Australian mobile number from our pool and ties it to your account. That number is what your customers will text. If something goes wrong during the reservation, you'll see a banner in the dashboard saying "Number provisioning failed".
Step 1. Wait 60 seconds and refresh
Provisioning usually takes a few seconds, but occasionally it queues up behind other signups. Refresh the dashboard once. If a number now appears, you're sorted.
Step 2. Check whether you've verified your mobile
We don't provision an AU number until your personal mobile (the one you signed up with) has been verified via the SMS code. If you skipped that step or the code didn't arrive, finish that flow first.
Go to Settings, Account. If your personal mobile shows as "unverified", click Resend verification code.
Step 3. Try again from the dashboard
If the banner is still there, click Retry provisioning. We'll try to grab a number from the pool again. Most failures resolve on retry.
Step 4. Pick a different area code
If the retry still fails, the issue might be with a specific area code we tried. In Settings, Number, you can pick a preferred AU mobile prefix (the default is auto). Try selecting a different one and retry.
What can cause a failure
- Carrier outage. Australian carriers occasionally have outages that block new number activation. We can't work around this; wait an hour and retry.
- Pool exhaustion in a specific area code. Rare, but if recently allocated all reserved 04 numbers, you'll get a failure. We get notified on this immediately and will email you as soon as the account is active (within 24hrs).
- Account flagged for review. If our fraud detection flagged your signup (very rare), provisioning is paused until we look at the account. We'll email you within a business day.
If you've waited and retried and still nothing
Email hello@taptext.com.au with:
- Your account email
- Approximate signup time
- The error message shown in the dashboard (a screenshot helps)
We can manually provision your number from our end. Most cases resolve same business day.
While you're waiting
You can still set up your widget snippet, business hours, auto-replies, and appearance. Everything except actually-sending-SMS works without a number. So you'll be ready to go live the moment your number is provisioned.